Frequently Asked Questions
Everything you need to know about ordering Asian food by the case, shipping charges, payments, cancellations, and customer support.
Ordering & Case Quantities
What is Asian Case Market?
Asian Case Market is an online store offering Asian food, beverages, sauces, noodles, snacks, and pantry products primarily in full-case quantities.
We serve individual customers, restaurants, grocery stores, and other businesses.
Do I have to buy a full case?
Yes. Products are generally sold by the full case rather than as individual retail units.
Each product page displays the applicable case pack, such as 12 bottles, 24 cans, or another specified quantity.
What is the minimum order quantity?
The general minimum is one full case. You do not need to purchase a full pallet.
Individual products may have specific quantity requirements disclosed on their product pages.
Can individuals order, or is this only for wholesale businesses?
Both individuals and businesses can shop with us, subject to product availability and shipping eligibility.
A business license is not generally required for ordinary purchases.
Can I order different products in the same purchase?
Yes. You may combine different full-case products in one order.
Shipping charges are calculated based on the packages and destination associated with your order.
Can I buy a pallet or place a large-volume order?
For larger orders or special quantity requirements, please contact our team before purchasing.
Additional shipping or fulfillment arrangements may be necessary.
Pricing & Payments
Are the prices shown per case?
Yes. Unless otherwise stated, product prices are shown for the case pack described on the product page.
Is shipping included in the product price?
Shipping is calculated separately and displayed during Cart or Checkout before you pay.
Will sales tax be added?
Applicable sales tax may be calculated at checkout based on the products, destination, and relevant tax rules.
Tax treatment can vary by product and location.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may change based on the payment provider and transaction requirements.
When will I be charged?
Payment is submitted during checkout. The timing of authorization and settlement may depend on the payment method and provider.
Shipping & Delivery
Where do your orders ship from?
Online orders are generally fulfilled from warehouse operations in Santa Ana, California 92704 , unless otherwise specified.
How is shipping calculated?
Shipping charges depend on factors such as destination, package weight, dimensions, number of cases, and available carrier services.
You can review the applicable shipping charge before submitting payment.
Will multiple cases ship in separate packages?
Yes, they may. Each case may ship as an individual carton.
A multiple-case order may have several tracking numbers, and packages may arrive at different times.
Do you offer free shipping?
Shipping is normally charged separately.
Any special free-shipping promotion would need to be expressly displayed and subject to its stated conditions.
Do you ship to every U.S. state?
We ship to supported U.S. destinations, subject to carrier availability and checkout eligibility.
Alaska, Hawaii, U.S. territories, P.O. Boxes, and certain other destinations may not be supported.
How long does delivery take?
Processing and delivery times depend on product availability, order size, destination, and carrier service.
Delivery estimates are not guaranteed unless a specific guarantee is offered.
Will I receive a tracking number?
Tracking information may be provided by email or through your account when available.
Orders with multiple packages may have multiple tracking numbers.
Can I change my shipping address?
Contact us immediately if you need an address correction.
Address changes cannot be guaranteed once fulfillment has begun or the order has shipped.
Order Cancellations
Can I cancel my order?
Please contact us within 24 hours after placing your order and before shipment whenever possible.
Requests received later may still be reviewed if the order has not shipped.
Once warehouse preparation begins, cancellation cannot be guaranteed.
Is there a cancellation fee?
A voluntary cancellation after successful payment may be subject to a 3% processing fee calculated on the entire amount paid, including products, shipping, and applicable sales tax.
The fee applies only where legally permitted, consistent with payment processor requirements, and clearly disclosed and agreed to before payment.
No fee applies when a full refund is required due to our fulfillment error, product unavailability, or applicable law.
Can I cancel after my order ships?
Once an order has been handed to the shipping carrier, ordinary customer-requested cancellations are generally unavailable.
This does not limit legally protected refund or complaint rights.
Will I pay a cancellation fee if you cannot fulfill my order?
No cancellation fee applies when a full refund is required because we cannot fulfill the order, an item is unavailable, or applicable law requires a full refund.
Returns, Refunds & Order Issues
Can I return food products if I change my mind?
We generally do not accept returns of correctly fulfilled, non-defective food products due to a change of mind, ordering mistake, or personal preference.
Applicable legal rights remain unaffected.
What if my order arrives damaged?
Please contact us within 24 hours after delivery whenever reasonably possible.
Include your order number and photographs of the shipping carton, label, and damaged products when available.
Verified issues will be reviewed for replacement, refund, or another appropriate resolution.
What if only a few units inside the case are broken?
When only part of a case is damaged, we may provide a proportional refund or replacement for affected units, where appropriate.
If damage affects the safety or usability of the entire case, we will evaluate the full case.
What if I receive the wrong product?
Contact us with your order number, product details, and photos when available.
Verified fulfillment errors will be corrected through an appropriate replacement, refund, or other remedy.
What if a case is missing?
First, review all available tracking numbers because separate packages may arrive at different times.
If a case remains missing, contact us so we can investigate.
What if I report a problem after 24 hours?
The 24-hour period is a requested notification timeframe, not an automatic forfeiture of legal rights.
Later reports are reviewed based on the circumstances, evidence, and applicable law.
How will I receive my refund?
Approved monetary refunds are generally returned to the original payment method.
Posting times may depend on the payment processor and your financial institution.
Products & Quality
Are the products sold in original manufacturer cases?
Many products are sold in manufacturer case packs. Packaging and case configurations may vary by product and supplier.
Please refer to the product listing for the stated case quantity.
What if a product is near its expiration date?
Contact us with the product name, SKU, lot information, and expiration or best-by date.
We will review concerns about product quality, listing accuracy, and suitability for use.
Products specifically disclosed as short-dated before purchase may have a shorter remaining shelf life.
What if a product is out of stock?
Product availability may change. If we cannot fulfill an order, we will contact you regarding available options or an appropriate refund.
Do you sell frozen or refrigerated products?
Product availability and shipping eligibility depend on the items currently offered on our website.
Temperature-sensitive products may require special shipping arrangements or destination restrictions.
Accounts & Customer Support
Do I need an account to order?
Account and guest checkout options depend on the checkout settings currently available.
Follow the instructions shown during checkout.
How can I check my order status?
You may review order emails, available account information, and carrier tracking.
You can also contact support with your order number.
How do I contact customer service?
Email: support@asiancasemarket.com
Please include your order number if your question concerns an existing purchase.
Where is Asian Case Market located?
Our business contact address is:
Asian Case Market
902 Durfee Ave
South El Monte, CA 91733
Online orders are generally fulfilled from Santa Ana, California 92704.
Still Have Questions?
Our team is here to help with product information, case quantities, shipping questions, and order support.
Contact Customer Support