Terms & Conditions

1. About Asian Case Market

Welcome to Asian Case Market. These Terms & Conditions govern your use of asiancasemarket.com and purchases made through our website. By using the website or placing an order, you agree to these Terms.

We offer Asian food products and related grocery items primarily in full-case quantities to individual consumers, restaurants, grocery stores, retailers, and businesses.

2. Products and Case Quantities

Products are generally sold by the full case unless otherwise stated. Case packs and individual unit counts vary by product and are identified on the applicable product listing.

There is no general pallet-purchase requirement. Customers may order as little as one case, subject to availability and any displayed quantity restrictions.

Please verify product names, case packs, quantities, and sizes before placing an order.

3. Product Information and Availability

We make reasonable efforts to maintain accurate descriptions, images, specifications, ingredients, and availability. Manufacturers may change packaging, labeling, or specifications without notice.

Product images are for reference. All products are subject to availability. We may correct listing errors, limit quantities, or cancel unavailable items.

Customers with allergies or dietary restrictions should review the actual packaging before consuming a product.

4. Pricing and Payment

Prices are displayed in U.S. dollars unless otherwise stated.

Shipping charges depend on the destination, order contents, package weight, dimensions, shipping service, and other applicable factors. Customers can review the available shipping options and total charges during checkout.

We may update prices, correct errors, or change promotions. Orders may undergo payment verification and fraud-prevention review.

5. Orders and Order Acceptance

Order submission does not guarantee acceptance or fulfillment. Orders may be reviewed for availability, payment authorization, delivery eligibility, errors, or suspected fraud.

We may decline or cancel an order when reasonably necessary. If an order is canceled after payment has been collected, an appropriate refund will be issued for the canceled portion, subject to applicable law and payment processing timelines.

6. Shipping and Delivery

Orders are fulfilled through warehouse operations in Santa Ana, California, or another location if indicated.

Shipping rates may vary by destination, package weight, dimensions, number of packages, carrier rates, service, and other factors. Orders containing multiple cases may require multiple packages and incur higher shipping charges.

Delivery is available only to destinations supported by our checkout and fulfillment systems. We do not guarantee shipping to every ZIP code, state, U.S. territory, or international destination.

Delivery estimates are not guaranteed. Carrier delays, weather, holidays, incorrect addresses, and other circumstances may affect delivery.

Customers must provide accurate shipping details. Additional costs associated with incorrect addresses, failed deliveries, or requested changes may apply where legally permitted and appropriately disclosed.

See our Shipping & Delivery Policy.

7. Returns, Refunds, and Exchanges

Returns and refunds are governed by our Returns & Refunds Policy and applicable law.

Because many items are food products, eligibility may depend on product condition, safety considerations, and the reason for the request.

Please inspect deliveries promptly and contact us regarding damaged, missing, or incorrect products. Do not return merchandise without receiving return instructions.

Nothing in these Terms limits non-waivable consumer rights.

8. Damaged, Missing, or Incorrect Items

Contact support@asiancasemarket.com as soon as reasonably possible if an order arrives damaged, incomplete, or incorrect.

Include your order number, a description of the issue, and photographs of the product, carton, and shipping label when available. Retain original packaging until the issue has been reviewed.

We will assess the issue and provide an appropriate resolution under our policies and applicable law.

9. Customer Accounts and Responsibilities

Customers are responsible for providing accurate account, billing, contact, and delivery information and maintaining the confidentiality of account credentials.

You agree not to submit fraudulent orders, interfere with website operations, or use the website unlawfully. We may restrict accounts where reasonably necessary, subject to applicable law.

10. Business and Resale Purchases

We welcome purchases from restaurants, grocery stores, retailers, convenience stores, and other businesses.

A purchase does not establish an exclusive distributorship, authorized dealership, credit account, or continuing commercial relationship.

Business customers are responsible for applicable resale, tax, licensing, storage, and food-handling requirements. Tax-exempt arrangements, if available, require separate review and approval.

11. Food Safety and Product Handling

Customers should follow product labeling and all applicable storage, preparation, handling, and safety instructions.

Temperature-sensitive items may have shipping restrictions based on destination, weather, and fulfillment capabilities.

If a product arrives in a condition that raises food safety concerns, do not consume it. Contact our support team.

12. Website Content and Intellectual Property

Website content may be owned by Asian Case Market or used under applicable permissions. Unauthorized commercial reproduction or distribution of protected content is prohibited.

Third-party trademarks, brand names, and product imagery remain the property of their respective owners.

13. Disclaimers and Limitation of Liability

We strive for accurate information and reliable service but cannot guarantee uninterrupted website access or error-free content.

To the extent permitted by law, we are not responsible for indirect, incidental, special, or consequential losses arising from website use, delivery delays, or product availability issues.

Nothing in these Terms excludes liability or statutory rights that cannot legally be excluded.

14. Privacy and Personal Information

We process customer information for account administration, payments, order fulfillment, and customer service. Review our Privacy Policy for additional details.

Third-party payment providers may process payment information under their applicable policies.

15. Governing Law and Disputes

These Terms are governed by applicable California and United States law, without overriding mandatory consumer protection requirements.

If you have a concern, please contact us so we can review the matter and attempt to resolve it. Legal disputes are subject to applicable jurisdictional rules.

16. Changes to These Terms

We may update these Terms to reflect changes to our operations, website, or applicable law. Updates will be published on this page with a revised date and will apply prospectively unless otherwise permitted by law.

17. Contact Information