Privacy Policy

1. Introduction

Asian Case Market (“we,” “us,” or “our”) operates the website asiancasemarket.com .

We offer Asian food, beverages, grocery products, and related merchandise, primarily in full-case quantities.

This Privacy Policy applies to personal information processed through our website, customer accounts, orders, customer support communications, and related business activities.

It does not necessarily govern the independent privacy practices of third-party websites, payment processors, shipping carriers, or other services.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Contact and Identity Information

• First and last name.
• Email address.
• Telephone number.
• Billing and shipping addresses.
• Business name and business contact details, when provided.

Order and Transaction Information

• Products and quantities ordered.
• Order numbers and purchase history.
• Order totals, taxes, and shipping charges.
• Payment status and refund records.
• Shipping and tracking information.
• Order notes and customer instructions.

Account Information

• Username and account identifiers.
• Password authentication data maintained by the website.
• Saved account preferences.
• Account activity relevant to security.

Technical and Usage Information

• IP address.
• Browser and device information.
• Pages visited and website interactions.
• Cookies and similar identifiers.
• Error logs, security events, and approximate location inferred from technical data.

Customer Communications

• Emails and support requests.
• Order cancellation requests.
• Returns and refund communications.
• Photographs or documents voluntarily provided for order claims.

We do not ask customers to provide Social Security numbers or other unrelated sensitive personal information for ordinary retail checkout.

3. How We Collect Information

We may collect personal information:

• Directly from you when you place an order or create an account.
• When you submit a contact form, email, or support request.
• Automatically through website operations, cookies, and security or analytics technologies.
• From payment processors, carriers, or service providers involved in an order.
• From fraud prevention or transaction verification services where used.

The specific information collected depends on the features and services in use.

4. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders.
• Calculate taxes and shipping charges.
• Arrange delivery and tracking.
• Process payments and refunds.
• Manage customer accounts.
• Provide customer support.
• Investigate damaged, missing, incorrect, or disputed orders.
• Detect fraud, unauthorized transactions, and security threats.
• Maintain and improve website performance and functionality.
• Comply with accounting, tax, recordkeeping, and legal obligations.
• Send marketing communications where authorized or otherwise permitted by law.

We seek to collect and use information reasonably necessary for legitimate business operations and the purposes described here.

5. WooCommerce Orders and Accounts

Our online store uses WordPress and WooCommerce functionality to support product browsing, shopping carts, checkout, customer accounts, and orders.

When you place an order, information such as your name, contact details, billing address, shipping address, purchased products, and order status may be recorded in our store system.

Authorized administrators and staff may access information necessary to fulfill orders, provide support, manage refunds, and operate the store.

If account creation is available, you are responsible for maintaining the confidentiality of your account credentials.

Please contact us promptly if you suspect unauthorized use of your account.

6. Payment Processing

Payments may be processed through third-party payment service providers integrated with our checkout system.

These providers may receive information necessary to authorize payments, verify transactions, prevent fraud, process refunds, and handle payment disputes.

Depending on the payment integration, payment card details may be collected directly by the payment provider rather than stored in our website order records.

We may retain payment transaction references, amounts, payment status, limited payment-method details, and refund records.

Payment providers operate under their own applicable privacy and security policies.

7. Shipping and Delivery Information

We may share information necessary to calculate shipping rates, create shipping labels, arrange delivery, and resolve delivery problems.

This may include:

• Recipient name.
• Shipping address.
• Telephone number when needed.
• Package count, weight, and dimensions.
• Shipment references, tracking numbers, and delivery instructions.

Depending on the services used, information may be processed by UPS, FedEx, USPS, shipping software providers, or other delivery partners.

Carrier availability and the providers actually used may change over time.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential shopping features and, where enabled, support analytics, preferences, and marketing.

Essential Cookies

These may help maintain shopping cart contents, checkout sessions, customer login status, and website security.

Functional Cookies

These may remember preferences and support convenient website use.

Analytics Cookies

Where analytics tools are enabled, cookies or similar identifiers may help us understand website traffic and visitor interactions.

Advertising Cookies

If advertising or remarketing technologies are enabled, they may collect information about browsing activity for measurement or advertising purposes, subject to applicable privacy requirements.

You can manage many cookies through browser settings. Blocking essential cookies may prevent shopping cart, login, or checkout features from functioning correctly.

Where applicable law requires consent or opt-out controls for certain technologies, we will provide the required choices.

9. Analytics and Advertising Services

We may use website analytics, search performance tools, advertising services, or similar technologies to understand traffic, improve our website, and evaluate marketing.

Depending on the tools enabled, these services may process device information, IP addresses, page visits, referral information, and cookie identifiers.

Some third-party advertising technologies may constitute a sale or sharing of personal information under certain privacy laws, even when no money is exchanged.

We will provide applicable notices and privacy choices where legally required.

We do not represent that every optional analytics or advertising service described here is currently active.

10. When We Share Personal Information

We may disclose personal information to service providers and other parties as reasonably necessary for:

• Payment processing and fraud prevention.
• Shipping, fulfillment, and delivery.
• Website hosting, maintenance, and security.
• Customer communications and email delivery.
• Accounting, tax, and professional services.
• Analytics or advertising services, where enabled.
• Compliance with valid legal requirements.
• Business transactions, subject to applicable privacy protections.

Service providers may process information according to their contractual obligations and applicable law.

We do not disclose personal information indiscriminately. Any sale or sharing of personal information as defined by applicable law must comply with relevant notice and opt-out requirements.

11. Data Security

We take reasonable administrative, technical, and organizational measures appropriate to the nature of the information and our business operations to help protect personal information.

Such measures may include restricted administrative access, authentication, secure connections, software maintenance, and monitoring for suspicious activity.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should protect their passwords, use trusted devices, and avoid sending sensitive payment information through unsecured channels.

12. How Long We Keep Information

We retain personal information only as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Retention periods may differ depending on the type of information and the reason for keeping it.

• Order and transaction records may be retained for accounting, tax, legal, and dispute resolution purposes.
• Account information may be retained while the account remains active or as otherwise reasonably necessary.
• Customer support communications may be retained to resolve requests and maintain relevant records.
• Technical logs and cookie-related data may have different retention periods.

We may delete, de-identify, or securely dispose of information when it is no longer needed, subject to applicable law.

Where specific retention periods must be disclosed by law, those periods will be provided as required.

13. Your Privacy Choices and Rights

Depending on your location and applicable privacy laws, you may have rights to:

• Request information about personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of eligible information.
• Request access to or a copy of certain information.
• Opt out of certain uses or disclosures of information.
• Withdraw consent where applicable.

To submit a request, contact support@asiancasemarket.com .

We may need to verify your identity or authority before responding to certain requests.

We may retain information where necessary to complete transactions, meet legal obligations, protect security, resolve disputes, or satisfy other permitted exceptions.

We will respond within applicable legal timeframes.

14. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended, when that law applies to our business and the relevant personal information.

Depending on applicability, these rights may include:

• The right to know and access certain personal information.
• The right to request deletion, subject to exceptions.
• The right to request correction.
• The right to opt out of certain sales or sharing.
• The right to limit certain uses of sensitive personal information where applicable.
• Protection against unlawful discrimination for exercising privacy rights.

We will honor applicable privacy rights and legally required opt-out preference signals, including Global Privacy Control, when required.

California residents may contact us at support@asiancasemarket.com for assistance.

15. Marketing Communications

We may send promotional emails or other marketing messages where permitted by law and consistent with your choices.

You may unsubscribe from promotional email communications using an unsubscribe option when provided, or by contacting us.

Opting out of marketing does not prevent us from sending necessary transactional messages, such as order confirmations, shipping updates, refund notifications, and important account communications.

16. Children’s Privacy

Our website is intended for individuals making purchases for themselves or their businesses and is not directed to children under 13.

We do not intentionally solicit personal information from children under 13 without any consent required by law.

If you believe a child has provided personal information improperly, please contact us so we can review the situation and take appropriate action.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, shipping carriers, or external content.

These third parties may have their own privacy policies, terms, and data processing practices.

We encourage you to review the privacy notices of third-party services you use.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in website features, business operations, technology, service providers, or legal requirements.

Updates will be published on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before making certain changes.

19. Contact Information

For privacy questions, personal information requests, or concerns about this policy, contact: