Returns & Refunds Policy

1. Policy Overview

Asian Case Market sells Asian food products, beverages, and grocery merchandise primarily in full-case quantities to individuals, restaurants, grocery stores, and business customers.

Due to food safety requirements and the nature of case-pack merchandise, we maintain a limited return policy.

Nothing in this policy eliminates rights or remedies that customers are entitled to under applicable law.

2. Food Product Returns

We generally do not accept returns or exchanges of correctly fulfilled, non-defective food and beverage products due to:

• Change of mind.
• Accidental or incorrect ordering.
• Personal taste or preference.
• No longer needing the merchandise.
• Ordering more cases than needed.

Opened, partially consumed, improperly stored, or customer-damaged products are generally not returnable.

These restrictions do not apply where a return, refund, or other remedy is required by law.

3. 24-Hour Notification Policy

Prompt reporting allows us to review warehouse records, shipping labels, product condition, and carrier delivery information.

The 24-hour period is a requested notification timeframe and does not automatically eliminate legal rights, claims involving hidden defects, or other legally protected remedies.

Later reports will be reviewed based on the circumstances, available evidence, and applicable law.

4. Order Cancellation Requests

If you wish to cancel an order, contact us as soon as possible:

support@asiancasemarket.com

Cancellation requests should be submitted within 24 hours after placing the order and before shipment whenever possible.

Requests received after 24 hours may still be reviewed if the order has not shipped.

Once an order enters warehouse preparation or packing, cancellation cannot be guaranteed.

We will review the order status before confirming whether a voluntary cancellation is possible.

5. Voluntary Cancellation Processing Fee

The fee is calculated on the entire amount originally paid, including:

• Product subtotal.
• Shipping charges.
• Applicable sales taxes.

This fee applies only if it was clearly disclosed and agreed to before payment and is legally permitted.

Any permitted fee will be deducted from the refund, with the remaining amount returned to the original payment method.

Applicable sales tax adjustments will be handled according to relevant tax requirements.

When No Cancellation Fee Applies

No cancellation processing fee applies when a full refund is required because of:

• Product unavailability.
• Our fulfillment or pricing error.
• Our inability to fulfill the order within applicable shipping requirements.
• Any other circumstance requiring a full refund under applicable law.

This provision does not authorize a fee prohibited by law or by the applicable payment provider.

6. Orders Already Shipped

Once an order has been handed to the shipping carrier, ordinary customer-requested cancellation is generally no longer available.

Customers may still contact us regarding damaged, defective, incorrect, missing, or undelivered merchandise.

Applicable statutory cancellation and refund rights remain unaffected.

7. Damaged Shipments

If products arrive damaged, broken, leaking, crushed, or otherwise compromised, please contact us promptly.

When possible, report visible shipping damage within 24 hours of delivery.

Include your order number, affected products, quantities, and supporting photographs.

After review, we will provide an appropriate resolution, which may include a refund, replacement, or another legally required remedy.

Customers will not be charged to correct verified damage or fulfillment errors for which we are responsible.

8. Partial Damage Within a Case

If only certain units within a case are damaged, we may provide a proportional refund, replacement of affected units, or another appropriate remedy, where permitted by law.

For example, if two units in a 24-unit case are damaged while the remaining units are safe and usable, the resolution may be limited to the affected units.

If leakage, contamination, breakage, or other damage compromises the entire case, we will evaluate the full affected case.

We will not require customers to retain or use products that present a food safety risk.

9. Incorrect Products or Case Packs

If you receive the wrong SKU, incorrect product, or a case pack that materially differs from the confirmed listing, please contact us promptly.

Provide your order number and photographs of the product label and case information when available.

Verified fulfillment errors will be corrected through replacement, shipment of correct merchandise, refund, or another appropriate remedy.

If a return is required because of our error, we will provide return instructions and cover the required return shipping expense.

10. Missing Cases or Products

Each full case may ship as a separate package.

Multiple-case orders may therefore have multiple tracking numbers and different delivery dates.

Please check all available tracking numbers before reporting a missing case.

We will review warehouse packing records, package counts, and carrier tracking information.

Verified shortages attributable to our fulfillment will be resolved through shipment of missing merchandise, refund, or another appropriate remedy.

11. Lost or Undelivered Shipments

If a shipment appears lost, significantly delayed, or marked delivered but has not been received, please contact us.

We may review carrier tracking, proof of delivery, shipment records, and other available evidence.

A delivered tracking status does not automatically invalidate every claim of non-delivery.

Confirmed undelivered shipments will be resolved according to the circumstances and applicable law.

12. Supporting Evidence for Claims

To help us investigate, please provide the following information when available:

• Order number.
• Customer name and contact email.
• Product name and SKU.
• Affected case or unit quantity.
• Description of the problem.
• Photos of the outer carton.
• Photos of the shipping label.
• Photos of affected merchandise.
• Lot number or expiration date, when relevant.

We will consider other evidence when photographs are unavailable. Missing photographs alone do not automatically eliminate legally protected claims.

13. Expiration Dates and Food Quality

Products must be accurately represented and suitable for their intended use when delivered.

Please inspect products for:

• Expired products.
• Broken or compromised seals.
• Leaking or swollen containers.
• Visible spoilage or contamination.
• Other conditions raising food safety concerns.

Contact us promptly with the product name, SKU, lot or batch number, expiration or best-by date, and photographs when available.

Products expressly disclosed as short-dated before purchase may have a shorter remaining shelf life. Such disclosure does not eliminate applicable food safety protections.

Do not consume products that appear unsafe.

14. How to Request a Refund or Replacement

Email: support@asiancasemarket.com

Do not return merchandise to our business address or warehouse without authorization.

If a return is necessary, we will provide the applicable instructions.

15. Refund Methods and Processing

Approved refunds are generally returned to the original payment method whenever possible.

After a refund is initiated, the time required for funds to appear may depend on the payment processor and financial institution.

Refunds required by law will be issued within the applicable timeframe.

We will not substitute store credit when a monetary refund is legally required.

Any applicable sales tax adjustment will be handled in accordance with tax requirements.

16. Shipping Charges and Refunds

Product prices exclude shipping unless expressly stated otherwise.

Shipping charges are calculated separately and displayed before payment during checkout.

Shipping charges are not automatically refundable for voluntary customer cancellations after shipment.

For damaged, incorrect, undelivered, or canceled merchandise, shipping refunds will be determined according to the circumstances and applicable law.

When an entire prepaid order cannot be shipped and a full refund is required, the refund includes applicable shipping charges paid for that order.

17. Incorrect Addresses and Refused Deliveries

Customers are responsible for providing complete and accurate shipping information at checkout.

If a package is returned because of an incorrect customer-provided address, avoidable delivery failure, or voluntary refusal of a correctly fulfilled order, reasonable carrier return or reshipping charges may apply where permitted by law.

We will review each situation before determining refund or reshipping eligibility.

Customers will not be charged for delivery problems caused by our own fulfillment or addressing errors.

18. Payment Disputes and Chargebacks

If you experience a problem with an order, we encourage you to contact our support team first so we can investigate and attempt to resolve the issue.

We may retain relevant order confirmations, payment records, tracking information, packing records, delivery evidence, and customer communications for dispute resolution.

Nothing in this policy restricts legally protected rights to dispute a payment through a card issuer, payment provider, or other authorized channel.

19. Applicable Law and Customer Rights

This policy describes our ordinary return, cancellation, and refund procedures.

Nothing in this policy excludes or limits consumer protections, statutory warranties, refund rights, or other remedies that cannot legally be waived.

If applicable law provides greater protection than this policy, applicable law controls.

20. Changes to This Policy

We may update this Returns & Refunds Policy to reflect changes in products, fulfillment operations, payment processing, or legal requirements.

The updated version will be published on this page with a revised date.

Policy updates will not retroactively eliminate rights arising from earlier purchases.

21. Contact Information