Shipping & Delivery Policy

1. Shipping Origin

Asian Case Market fulfills online orders through warehouse operations in Santa Ana, California 92704, unless otherwise specified.

Our business contact address is 902 Durfee Ave, South El Monte, CA 91733. This is not the default shipping origin for online orders.

2. Shipping Destinations

We ship to supported destinations within the United States, subject to carrier availability, product eligibility, package restrictions, and checkout requirements.

Not every destination or ZIP code may be eligible. Delivery to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations is not guaranteed.

If no shipping method is available for your address, please contact our support team before placing an order.

3. Shipping Rates and Charges

Shipping rates may depend on the delivery destination, product weight, package dimensions, number of packages, shipping service, carrier charges, and other applicable factors.

Customers can review available shipping charges and the order total before submitting payment.

4. Full-Case and Multiple-Case Orders

Asian Case Market primarily sells products in full-case quantities. There is no general pallet minimum, and customers may purchase as little as one case.

Each case may be shipped in its original shipping carton when appropriate. Orders containing multiple cases may require multiple shipping packages.

Purchasing additional cases does not guarantee lower shipping charges per case. Costs may increase based on package count, weight, dimensions, and destination.

5. Order Processing

Orders are processed after successful payment authorization and any necessary order verification.

Processing times vary based on product availability, order size, warehouse operations, weekends, holidays, and other circumstances.

Receiving an order confirmation does not mean the shipment has already been dispatched.

6. Shipping Carriers and Services

We may use UPS, FedEx, USPS, or other appropriate carriers depending on the shipment and available services.

Available shipping methods and applicable charges are displayed during checkout where supported.

Carrier and service availability may vary by order, product, and destination.

7. Estimated Delivery Times

Estimated delivery dates may be provided during checkout, through order communications, or through carrier tracking information.

Delivery dates are estimates and are not guaranteed unless a specific delivery guarantee is separately offered and accepted.

Weather, holidays, carrier disruptions, incorrect addresses, and other circumstances may affect delivery.

8. Tracking Information

When tracking is available, shipping confirmation and tracking details may be provided by email or through the customer’s account.

Carrier tracking updates may take time to appear after a shipping label is created.

9. Accurate Shipping Information

Customers must provide a complete and accurate shipping address, including apartment, suite, unit, or business delivery details when applicable.

Incorrect or incomplete information may cause delivery delays, returned packages, or additional carrier charges.

If an address correction is needed, contact us promptly. Changes cannot be guaranteed once an order is being processed or has shipped.

10. Delivery Problems and Damaged Packages

Please inspect your shipment promptly after delivery.

If an order arrives damaged, incomplete, or incorrect, contact support@asiancasemarket.com as soon as reasonably possible.

Include your order number, a description of the issue, and photographs of the shipping carton, label, and affected products when available.

Retain the original packaging until the issue has been reviewed.

11. Undeliverable and Returned Shipments

Carriers may return shipments because of incorrect addresses, refused deliveries, unsuccessful delivery attempts, or delivery restrictions.

Returned shipments are reviewed individually. Additional reshipping or carrier return charges may apply where appropriate, subject to applicable law and our policies.

Refund eligibility depends on the circumstances, product condition, and applicable law.

12. Food Products and Shipping Restrictions

Some food products require special storage, handling, or temperature conditions.

Temperature-sensitive items may have shipping restrictions based on destination, weather, and available fulfillment methods.

Inspect food products upon delivery and follow the storage and safety instructions on the packaging.

Do not consume products that arrive in a condition raising food safety concerns. Contact our support team.

13. Returns and Refunds

Returns, refunds, replacements, and shipping-related claims are handled according to our Returns & Refunds Policy and applicable law.

Shipping charges are not automatically refundable for every return. Any applicable shipping refund depends on the reason for the return, published policies, and legal requirements.

14. Changes to This Policy

We may update this policy to reflect changes in shipping carriers, service availability, fulfillment procedures, or applicable requirements.

The latest version will be published on this page with its updated date.

15. Contact Us